Shipping policy

At SISO Cosmetics Private Limited, we aim to deliver your orders safely, promptly, and efficiently across India. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Shipping Locations

We currently ship across world to most serviceable pin codes. Remote or non-serviceable locations may require additional delivery time or may not be eligible for delivery.

2. Order Processing Time

  • Orders are processed within 1 business days after payment confirmation.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping may be offered on selected products, promotions, or minimum order values.

4. Delivery Attempt & Address Accuracy

  • Please ensure that the shipping address, phone number, and pin code are accurate.

  • If delivery fails due to incorrect address, unavailability, or refusal to accept, re-shipping charges may apply.

  • Courier partners usually make 2–3 delivery attempts before returning the shipment to origin.

5. Damaged or Missing Packages

If your order arrives damaged, leaked, or tampered:

  • Do not accept the delivery, or

  • Record an unboxing video clearly showing the issue

  • Contact us within 24 hours of delivery with photos/videos

  • Claims without proper evidence may not be accepted.

6. Courier Partners

  • We ship through trusted courier partners such as Delhivery, Blue Dart, DTDC, Ecom Express, ATS, Shiprocket, or other reliable logistics providers depending on location and availability.